what is happening to CARTS?

The community has expressed the need for a more flexible and convenient public transit system. Craven Area Rural Transit System (CARTS) currently operates the fixed route system between the hours of 6:45 AM to 6:15 PM, Monday through Friday. The buses follow a set path with designated bus stops. Riders get on or off the bus at any of the stops for a fixed price, no matter how far they travelled. A fixed route system is predictable in service expectations but lacks the flexibility some passengers need. Many community members rely on CARTS to get to work, medical appointments, or groceries, but they have to travel to a stop then potentially wait over an hour for the next bus. Based on this feedback, CARTS is considering implementing a pilot program that would change the fixed route into a microtransit system.

What is microtransit?

Microtransit is an on demand, public ride share service that operates similarly to a bus, but can be called when you need, and take you where you need within the service zone. Trips can be requested as needed by utilizing the app or calling directly. One of the vehicles will pick-up and drop off passengers at the requested locations. Trips are provided on a first-come, first-serve basis but may stop for other passengers along the way. Booking in advance is not required but is recommended.

Because microtransit is only a pilot program, there may be changes to service as the program gets better. The system operates best through feedback and understanding usage trends and user habits. If you are having issues with the program or want to give feedback, please contact CARTS so they can improve the system with time. Changes to service zone or hours of operation may come if demand exists.